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All in One
Intelligent Business Solution

As a leading provider of end-to-end communication solutions, Prime Expression Services offers a customizable omnichannel bpo solution to meet each vertical's requirements.

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We’ve Got You Covered

Contact Center Solution

- Outbound contact center solutions
- Inbound call solutions
- Blending solutions
- Voice & screen solution
- Customer engagement solutions

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Lending and Collection Solution

- Specialized Collection CRM (CALL'ACT')
- Reports and monitoring
- Field agent tracker

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Chatbot Customer Solution

The benefit of chatbot for customer support cannot be over emphasized, these benefits include availability, customer satisfaction, multiple dealings and so on.

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Customised Solution Made for You

We at Prime Expression Services believe that by constantly seeking out new technologies, we can help our beloved clients manage their customers at the most affordable price. Depending on the client's preferences, our products and services can be rented, purchased, or rented-to-own, which makes it easier for their business to run efficiently. As a result of our product components, such as the progressive Predictive Dailer, Automatic Call Distribution (ACD), and Voice and Screen logger, we increase our clients' assertiveness.

Telephony Capabilities

Our Software solution offers telephony capabilities including and not limited to Inbound solution/ACD, Voice and Screen logger, Reports & WFM, SMS/Voice blaster and so on.

Predictive/Power Dialer

For outbound campaigns, our software solution offers different modes and processes of dialing. Various dialing modes are provided by our solution, such as preview dialing, power dialing, and progressive dialing.


SMS/Voice Blaster

Our modern software solution systems provide mass communication capability including voice blasting phone systems and services. Our voice blasting technology offers an affordable way to reach thousands to millions of individuals. Voice blasting is very effective for political campaigns, community service programs and mass marketing projects.

Real Time Monitoring & Report

Supervisor-centric performance and monitoring
Call monitoring and recording
Call barging, snooping and barging
High availability
Secured monitoring


Custom-Built CRM

This software solution allows the following possibility
Unlimited number of data fields
Dialfire gives you full control over your data. Your contacts can be stored with the information you choose.
A fully customizable agent screen
Create a mask that feels just right - add, remove and re-arrange fields with a mouse click or drag and drop. You can also add more customization with scripting

Industries

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E-Commerce/E-Gaming

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Banking & Financial Services

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BPO & Outsourcing

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Healthcare & Insurance

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Market Research

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Travel & Leisure

Have a project to discuss?

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Our Address

14, Allen Avenue, Ikeja, Lagos