Virtual Call Center
Agent Masterclass

- Acquire knowledge of the duties and responsibilities of a Virtual Call Center Agent.

- Find out what it takes to become a successful Virtual Call Center Agent.

- Learn about the software that is used for Virtual Call Centers.

Mentorship and Employment is 100% Guaranteed!

Enquire Now





 Course Overview 


The call center is a business element that is here to stay, regardless of whether we embrace them or cannot tolerate their interruptions. This course will help agents make the most of their telephone-based work, including understanding how to listen and be heard. This energizing and practical training will explore in detail the elements of sales and customer service that are inherent in each phone interaction.

Customer service is probably the most overlooked area of improvement. All of us have, at one time or another, suffered from poor customer service. The lost revenue from a dissatisfied customer is hard to estimate since the person may tell a hundred more people not to patronize your establishment. The seminar teaches many ways to radically upgrade your current customer service standards.
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Why You Should Take this Course

- This course is specifically for front-line employees who deal with customers everyday, this course is a must-take for them. 

-  We offer comprehensive classes that can be customised to suit your needs.

-  It aims to improve skills needed to improve job performance and meet customer expectations.

-  Our classes are small enough for one-on-one contact with instructors and large enough for sharing experiences and peer learning.

-  There is a 100% guarantee of mentorship and employment!


Available Courses

Customer Service Representative

N100,000

Duration: 12 Weekends

Customer Service Training
Microsoft Office Excel
Telephone Skills Training
Effective Communication Skills
Effective Email Writing
Competitive Selling Techniques
Effective Presentation Skills
How to Handle Difficult Customers


Technical Support Training

N120,000

Duration: 12 Weekends

Customer Service Training
Microsoft Office Excel
Telephone Skills Training
Effective Communication Skills
Effective Email Writing
Competitive Selling Techniques
Effective Presentation Skills
How to Handle Difficult Customers
Effective Telemarketing

Team Manager Training

N150,000

Duration: 12 Weekends

Customer Service Representative Courses
Technical Support Courses
Advertising
Public Relations
Effective Communication Skills
Basic Leadership
Basic Supervisory Skills
Records and Filing Management
Advanced Supervisory Skills
Effective Office Administration
Employee Engagement and Motivation
Basic Training for New Managers
People Management Skills Training
Coaching Skills Training to Improve Employee Performance.


REVIEWS

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These are tough times to sell, so the skills you taught couldn’t have been timelier. Thank you again for helping turn our team into a selling machine!

Bukola Abolarin

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CCTS provided us with a structured and effective coaching formula that we use on a daily basis, and it's adaptable to any new campaigns and situations we run into. Highly recommended for your teams."

Adam Jackson

Telus Communications

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This was the most informative training I’ve ever attended! I’ve shared many of the coaching techniques with the other sales managers, and we’ve seen some pretty incredible results.

Rupert Ikeh

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The guidance and knowledge provided by CCTS has transformed our sales people into a powerful, passionate team! Our sales have increased by over 300% in the last six months!

Michael Odeyale

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